Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team at yellowlolly.com, what we can help with, and what we cannot. We publish research-based guides about casinos not on GamStop for UK readers, so most messages concern our content: a question, a correction or a suggestion.
We do not operate any casino. If you have a problem with an account, a bonus or a withdrawal, the operator is the right first contact. The section below on casino problems explains how to approach that.
How to reach the editorial team
Please use the contact route provided on this page by the site, quoting the page or guide you are writing about. We have not published a telephone line or live chat, so please do not expect an instant reply. Every message is read by a person, but we cannot promise a fixed response time.
A good message includes:
- The page address or title of the guide you are referring to.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of terms or a regulator's notice.
- The date you saw the information, because casino terms change often.
What we can help with
- Corrections: bonus terms, wagering requirements, payment options and limits can change without notice. If a guide looks out of date, tell us. Our facts were last checked on 29 September 2026, and we will review anything you flag.
- Questions about our method: how we compare casinos, what our editorial ratings mean, and how licensing, verification and payments are assessed. Ratings are editorial judgements, not customer-review scores.
- Content suggestions: topics you would like covered, such as withdrawal checks, game categories or sports betting terms.
- Business and editorial enquiries: we may earn commission if you use links to casinos on our site, but commission does not decide rankings. Please keep any enquiry factual.
What we cannot do
- We cannot resolve disputes, release withdrawals or reopen accounts. We have no authority over any casino, including those listed in our top picks.
- We cannot confirm the status of your personal account or verification.
- We cannot give financial, legal or personal gambling advice.
- We do not recommend routes for avoiding checks. Operators may ask for identity or source-of-funds documents, and reputable ones will do so at some point.
Having a problem with a casino?
Start with the casino's own customer support and keep a record of everything: dates, screenshots, transaction references and replies. Then use its formal complaints procedure, which should be set out in its terms. Check which licence the operator holds, because that determines whether any regulator or dispute service can look at your case. Casinos not on GamStop usually hold overseas licences, so the UK Gambling Commission generally cannot step in, and protections can be weaker than at UK-licensed sites.
Our guide to trusted non GamStop casinos in the UK explains what we look at when reviewing operators, including licensing, payments and complaint handling. Nothing there guarantees a casino is safe or that withdrawals will be paid.
If gambling is causing you harm
If gambling is affecting your money, health or relationships, please speak to someone before contacting us. GamCare runs a free, confidential helpline and chat service for people in Great Britain; you can find current details on its website. If you have registered with GAMSTOP, you did so for a reason. Casinos outside the scheme will not enforce that exclusion, so consider staying self-excluded and using gambling-blocking software and deposit limits. Gambling is not a way to earn income or solve money problems.
You must be 18 or over to gamble. If you tell us you need support, we will point you to appropriate organisations rather than to a casino.
What happens after you write
We read each message, check it against our sources and the operator's current terms, and update the relevant guide if you are right. We may reply to ask for more detail. We do not send promotional replies or share your message with casinos.
Thank you for helping keep the information here accurate.